Customer contact has evolved.


With more channels and higher expectations than ever, contact centre operators need technology that grows with them. SmartAgent provides advanced functionality for forward-thinking contact centres, direct to the agent’s browser.

Book a demo
Fill Image Description

Improve customer and agent experience.


unify-your-channels

Unify your channels.


Your customers probably rely on multiple channels for contact. SmartAgent unifies voice, chat, email, SMS + social in one place, giving your agents the best chance of providing fast, effective service.

single-panel

Everything in a single panel.


With SmartAgent, your agents can open or surface contact, find customer details and handle contact all in one place. Integrate our app with your systems to give agents all the tools they need.

team-connected

Keep your team connected.


With internal messaging and broadcast features, SmartAgent brings your contact centre closer together. Communicate faster, solve queries quicker and satisfy your customers.

SmartAgent Desktop - Powerful & Customisable


Fill icon Description

WFM Integration for Visual Schedule & Compliance

Fill icon Description

Visual Queue & Intent Classification

Fill icon Description

Visual ID&V Confirmation, Status & Override

Fill icon Description

User Provisioning & Management

Fill icon Description

Transcription, Speech & Text Analytics (optional)

Fill icon Description

Surface All Contact Details & Context

Fill icon Description

Self-service Business Continuity & DR

Fill icon Description

SAML Single Sign On (SSO) with MFA

Fill icon Description

Outbound Omnichannel Management

Fill icon Description

Jabra Call Control & Analytics

Fill icon Description

Integrate with any API/ back-office System

Fill icon Description

Inbound Omnichannel Management

Fill icon Description

Detailed Contact History, Recordings & Metrics

Fill icon Description

Inbound Contact Recognition

Fill icon Description

Warm, Cold & Blended Call Transfer

Fill icon Description

Agent Status & Availability

Fill icon Description

Next Best Action & Agent Scripting

Fill icon Description

Agent Directory & Instant Messaging

Powered by Amazon Connect.


We run on AWS services to deliver world class, reliable and scalable contact centre technology. As an Advanced AWS Consulting Partner, we’ve learnt a thing or two about how to deploy and optimise modern cloud contact centres, for better outcomes.

Find out more
Fill Image Description

Ready to reimagine your contact centre?


We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.