Who we are.


SmartAgent is a product of Mission Labs.

Founded in 2016, Mission Labs was one of the very first UK technology companies to embrace Amazon Connect as a technology partner.

We’ve subsequently achieved Amazon Connect Service Delivery Partner and AWS Advanced Consulting Partner status, and over the last few years we’ve successfully migrated some of the UK’s largest contact centres to Amazon Connect. 

In March 2021, Mission Labs was acquired by Gamma Telecoms, an AIM listed supplier of UCaaS and CCaaS solutions which enable organisations to communicate, collaborate and offer a better customer experience.

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41%

Overall Contact Reduction

87%

Reduced Average Handling Time

70%

Improvement in First Contact Resolution

Technology & Integration Partners


We work with a huge range of technology partners and integrations to deliver the very best outcomes for our clients’ Amazon Connect deployments. Don’t see your technology listed? No problem! Amazon Connect is an open platform so we can integrate with virtually any API you need.

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Ready to reimagine your contact centre?


We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.