Your customers hate to repeat themselves, hate to wait on hold, or just outright hate using the phone in the first place. Yet the most expensive cost factor in your contact centre is people...
Keep your agents in one fully integrated app with intelligent call routing, unlimited capacity, machine learning and full stack analytics.
Our UK built, infinitely scalable cloud voice technology delivers contact centre reliability, dynamic routing and seamless operator hand-off.
Combine chatbots, AI and machine-selling to deliver impressive and efficient multi-channel commerce.
Smart, industry-leading Chatbot capability transforms the way you handle contacts, reducing waiting time and driving up agent productivity.
Fully integrated, infinitely scalable cloud voice technology built-in
Smart chatbots deliver contact deflection and seamless handoff to human agents
Maximise social selling with Facebook ads and smartAgent Messenger Salesbot
Single app for voice and chat with mobile & desktop support for anywhere agents
Incorporate and manage all your customer contact points with smartAgent
Recruitment and training within retail becomes a thing of the past, once SmartAgent is setup it knows what is expected and does its job infinitely.
24 hours a day, 365 days a year, Smart Agent just works for you whenever your customers want support.
Whilst SmartAgent can do many things faster than a skilled human, it is not trying to replace them. SmartAgent works with humans to automate the simple stuff.
Can typically be implemented within a matter of weeks. SmartAgent works with existing data sources to accelerate set-up and streamline communications.
Serve customers where you want, via phone, web, chat, email, apps or social media. Give a consistent experience across all touchpoints.
Queues frustrate customers. Avoid poor experience and answer enquiries quickly every time.
Whether it's your backoffice, ERP, warehouse management, CRM, delivery and courier information - SmartAgent can work with anything to give your customers the answers they need.
SmartAgent works on a cost per enquiry basis and therefore is guaranteed to save you money versus the normal means of serving customer queries.
Why not send us a message or call 03330 50 51 51 and we’ll get right back to you.