Assist your service agents
with SmartAgent

SmartAgent Assist arms customer service agents with the essential information about your customers and why they are contacting.

SmartAgent makes service more efficient

Our powerful, streamlined app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. So your agents can focus on providing answers rather than trying to figure out why and who they’re talking to.

Web-based access

Web-based access

Reduce contact time

Reduce contact time

Remove mundane tasks

Remove mundane tasks

Fully integratable

Fully integratable

Happier agents

Happier agents

DID YOU KNOW? SmartAgent Assist reduces average call duration by more than 35%!

Every single channel, one single view

SmartAgent Assist consolidates your contact centre’s voice, chat, email and social channels into one streamlined agent view, allowing you to efficiently deploy your resource where it’s needed the most, in real time.

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Surface customer

Surface customer data from any system

SmartAgent integrates with your existing systems like Magento, Shopify, Zendesk, eGain and Metapack. And our expert software team can also integrate Assist with any business critical system of your choice.

Designed to drive agent efficiency

SmartAgent Assist has been built specifically for agents to make them as efficient as possible. Assist instantly presents all channels, contact & customer information. So it’s easier to onboard new agents, and much quicker to use, too.

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SmartAgent Assist: integrated and expandable

Plug in an ever-growing list of popular tools, apps & hardware.

SmartAgent Assist: integrated and expandable

Can’t see your tool listed? No problem!

SmartAgent can provide bespoke plugins and integrations with your specific systems, or alternatively you can build your own!

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.