Amazon Connect is an extremely powerful cloud-based contact centre that helps you provide superior customer service, at a lower cost. Used by some of the world’s biggest and best brands, Connect provides all the tools you need to take your customer experience to the next level, whilst driving efficiency right through the contact journey.
Amazon Connect is a self-service contact centre by design and is one of the Amazon Web Services (AWS) building blocks, providing clients and developers with an array of powerful tools to build, host and manage customised solutions.
But many contact centre operators don’t possess the skills or confidence to deploy Amazon Connect at scale. And that’s where Connected comes in.
Our proactive monitoring and expert technical support for Amazon Connect provide peace of mind and confidence.
Ready made dashboards provide deeper CX analytics, complemented by contact centre wallboards.
SmartAgent's onboard directory displays all users with presence, along with internal messaging and Announcements capability.
Fully searchable call history and visual queue identification provides the right context for agents, when a contact arrives.
Onboard self service features include user provisioning and management, and business continuity/DR controls
SmartAgent integrates with your confederated identity provider to deliver Single Sign On with 2FA.
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.