Features to take your business further.


SmartAgent comes with…

  • MS Teams integration
  • Quality Assurance
  • Omnichannel messaging
  • Directory integration
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Features for the future.


SmartAgent comes with a range of in-built and optional features designed to improve any contact centre.

ms-teams

Integrate with MS Teams

contact-directories

Contact directories

call-history

View call history

customer-feedback

Customer feedback

voicemail

Voicemail

real-time-data

Real time data

internal-messaging

Internal agent messaging

id-v

ID&V

Want to see if these features are right for you?

Book a demo

SmartAgent Desktop - Powerful & Customisable


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WFM Integration for Visual Schedule & Compliance

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Visual Queue & Intent Classification

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Visual ID&V Confirmation, Status & Override

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User Provisioning & Management

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Transcription, Speech & Text Analytics (optional)

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Surface All Contact Details & Context

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Self-service Business Continuity & DR

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SAML Single Sign On (SSO) with MFA

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Outbound Omnichannel Management

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Jabra Call Control & Analytics

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Integrate with any API/ back-office System

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Inbound Omnichannel Management

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Detailed Contact History, Recordings & Metrics

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Inbound Contact Recognition

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Warm, Cold & Blended Call Transfer

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Agent Status & Availability

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Next Best Action & Agent Scripting

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Agent Directory & Instant Messaging

Get started with Connected.


With Connected, we can get you set up with Amazon Connect and SmartAgent in no time. Using Connected will give your contact centre access to a quality set of features, certain to bring your contact centre results.

Find out more
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Ready to reimagine your contact centre?


We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.