Features to take your business further.

SmartAgent comes with…

MS Teams integration
Quality Assurance
Omnichannel messaging
Directory integration

Features for the future.

SmartAgent comes with a range of in-built and optional features designed to improve any contact centre.

Integrate with MS Teams

Contact directories

View call history

Customer feedback

Voicemail

Real time data

Internal agent messaging

ID&V

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SmartAgent Desktop - Powerful & Customisable

WFM Integration for Visual Schedule & Compliance

Visual Queue & Intent Classification

Visual ID&V Confirmation, Status & Override

User Provisioning & Management

Transcription, Speech & Text Analytics (optional)

Surface All Contact Details & Context

Self-service Business Continuity & DR

SAML Single Sign On (SSO) with MFA

Outbound Omnichannel Management

Jabra Call Control & Analytics

Integrate with any API/ back-office System

Inbound Omnichannel Management

Detailed Contact History, Recordings & Metrics

Inbound Contact Recognition

Warm, Cold & Blended Call Transfer

Agent Status & Availability

Next Best Action & Agent Scripting

Agent Directory & Instant Messaging

Get started with Connected.

With Connected, we can get you set up with Amazon Connect and SmartAgent in no time. Using Connected will give your contact centre access to a quality set of features, certain to bring your contact centre results.

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Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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