SmartAgent Embedded
Natively integrates Amazon Connect and your CRM or Service Desk software, with advanced features and smarter contact management.
Advanced Native CTI Application for Amazon Connect
If your agents already use a Single Customer View or CRM software, SmartAgent Embedded provides native cloud telephony integration to make life better. Our app improves personalisation, drives contact centre efficiency, and supercharges your customer experience in any channel.
Integrate every contact channel.
With SmartAgent Embedded, you can unify voice, chat, email, SMS & social into your single customer view. Give your agents everything they need to deliver faster, better customer service.
Screen-pop contact details and history
When a new contact arrives, SmartAgent Embedded screen-pops the associated contact records in your CRM, cutting the time agents spend looking for the information they need.
End-to-end management information
Amazon Connect generates over 100 data points per contact. SmartAgent Embedded helps you make sense of them. Every element of the contact journey is captured and stored, and your agents get the context they need to resolve the enquiry faster.
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Go much deeper than CTI
Why not integrate your entire stack?
Link up your WFM tool to help agents manage their day. Add your Knowledge Base to improve their accuracy. Give them tools to handle every contact better, all within SmartAgent Embedded.
SmartAgent Desktop - Powerful & Customisable
Ready to reimagine your contact centre?
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.