Let us know how SmartAgent can impact your company.
SmartAgent has hundreds of available features that can improve any contact centre.
Supercharge contact centre performance by giving your agents and supervisors a single pane of glass in their browser. Serve customers faster and improve first contact resolution
Integrate SmartAgent with Microsoft Teams, to provide interoperability between your Amazon Connect and Teams users, including voice transfer and internal messaging.
Powerful real time and historical analytics, visualised in easy to understand dashboards help supervisors and team leaders stay on top of agent and contact performance at all times.
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Your customers probably rely on multiple channels for contact. SmartAgent unifies voice, chat, email, SMS + social in one place, giving your agents the best chance of providing fast, effective service.
With SmartAgent, your agents can open or surface contact, find customer details and handle contact all in one place. Integrate our app with your systems to give agents all the tools they need.
With internal messaging and broadcast features, SmartAgent brings your contact centre closer together. Communicate faster, solve queries quicker and satisfy your customers.