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Powerful cloud voice for your contact centre

Powered by Amazon Connect we’ll help you to deploy a contact centre voice solution that provides elastic scalability, unbeatable reliability and a next-generation feature range to reduce contact, improve customer satisfaction and reduce operating costs.

Anywhere working

Anywhere working

Run in any browser, from any location with an internet connection. Agents simply sign-in, plug in a headset and they’re ready to go.

Sentiment analysis

Sentiment analysis

Customer, agent and whole contact centre sentiment analysis help you to deeply understand contact, resolution and internal coaching needs.

Call recording

Call recording

Agent call recordings are encrypted and stored for controlled access on demand, helping you to train agents faster and drive up quality.

 Natural language flows

Natural language flows

Build natural language contact flows, using the same automatic speech recognition (ASR) and processing (NLP) technology that powers Amazon Alexa.

High quality audio

High quality audio

Poor sound quality can lead to wasted time and frustrated customers. We deliver high-quality audio, that is resistant to packet loss.

Amazon Connect

Amazon Connect

SmartAgent voice is powered by Amazon Connect, a modern contact centre platform used by Amazon.com’s 70,000 service agents globally.

A quality headset improves efficiency

Providing a good headset improves agent efficiency and satisfaction with crystal clear audio and noise-cancelling technology filtering out nuisance background sound and other distractions. SmartAgent has partnered with leading manufacturer, Jabra and we’ve fully integrated their superb headset and speaker range with our voice solution.

 A quality headset improves efficiency

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent