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Scalable social customer service

Open up multiple channels to the world, safe in the knowledge that SmartAgent has things consolidated, controlled and automated in one powerful agent app.

Fully integrated

Fully integrated

Not only do we consolidate all of your channels in one place, we can also deeply integrate with your own in-house systems.

Seamless routing

Seamless routing

Use dynamic search to point your customer at the most relevant help content, and deal with enquiries in-channel.

Smart automation

Smart automation

Automate response to your most common contact reasons in-channel, or handoff seamlessly to an agent if required.

 Conversational UX

Conversational UX

We're experts in building conversational user experience that helps the customer find the right answers, first time.

Asynchronous

Asynchronous

With our rich social experience, customers can dip in and out of active conversations, go back, search again at any time.

Social sales bots

Social sales bots

Our powerful sales bots do the hard work for you, with merchandised rules and even secure checkout capability.

Asynchronous automation for your social channels

Asynchronous automation for your social channels

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent