Open up multiple channels to the world, safe in the knowledge that SmartAgent has things consolidated, controlled and automated in one powerful agent app.
Not only do we consolidate all of your channels in one place, we can also deeply integrate with your own in-house systems.
Use dynamic search to point your customer at the most relevant help content, and deal with enquiries in-channel.
Automate response to your most common contact reasons in-channel, or handoff seamlessly to an agent if required.
We're experts in building conversational user experience that helps the customer find the right answers, first time.
With our rich social experience, customers can dip in and out of active conversations, go back, search again at any time.
Our powerful sales bots do the hard work for you, with merchandised rules and even secure checkout capability.
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.
We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.
The Old Milk Depot, Bacup Rd, Rossendale, BB4 7FE
03330 50 51 52