SmartAgent - our omnichannel
agent desktop

SmartAgent arms customer service agents with the essential information about your customers and why they are contacting.

SmartAgent makes your agents more efficient

Our powerful, streamlined desktop app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. So your agents can focus on providing answers rather than trying to figure out why and who they’re talking to.

Web-based access

Web-based access

Reduce contact time

Reduce contact time

Remove mundane tasks

Remove mundane tasks

Fully integratable

Fully integratable

Happier agents

Happier agents

Assist: Designed with your agents in mind

DID YOU KNOW? SmartAgent reduces average call duration by more than 35%!

Every channel, one single view

SmartAgent consolidates your contact centre’s voice, chat, email and social channels into one streamlined agent view, allowing you to efficiently deploy your resource where it’s needed the most, in real time.

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Powerful insights

Powerful insights in real time

SmartAgent provides highly configurable wallboards and realtime dashboards giving you the data you need to manage performance and plan resources. Whilst gamification keeps your agents motivated and engaged.

Surface customer data from any system

SmartAgent plugs-in to your existing systems like Magento, Shopify, Zendesk, eGain and Metapack. But it doesn't stop there: Our expert software team can also integrate SmartAgent with any business critical system of your choice.

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agent efficiency

Designed to drive agent efficiency

SmartAgent has been built specifically for agents to make them as efficient as possible. SmartAgent instantly presents all channels, contact & customer information. So it’s easier to onboard new agents, and much quicker to use, too.

SmartAgent: integrated and expandable

Plug in an ever-growing list of popular tools, apps & hardware.

SmartAgent: integrated and expandable

Can’t see your tool listed? No problem!

SmartAgent can provide bespoke plugins and integrations with your specific systems, or alternatively you can build your own!

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent