Our powerful, streamlined desktop app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. So your agents can focus on providing answers rather than trying to figure out why and who they’re talking to.
Reduce contact time
Remove mundane tasks
Assist: Designed with your agents in mind
DID YOU KNOW? SmartAgent reduces average call duration by more than 35%!
Every channel, one single view
SmartAgent consolidates your contact centre’s voice, chat, email and social channels into one streamlined agent view, allowing you to efficiently deploy your resource where it’s needed the most, in real time.
Powerful insights in real time
SmartAgent provides highly configurable wallboards and realtime dashboards giving you the data you need to manage performance and plan resources. Whilst gamification keeps your agents motivated and engaged.
Surface customer data from any system
SmartAgent plugs-in to your existing systems like Magento, Shopify, Zendesk, eGain and Metapack. But it doesn't stop there: Our expert software team can also integrate SmartAgent with any business critical system of your choice.
Designed to drive agent efficiency
SmartAgent has been built specifically for agents to make them as efficient as possible. SmartAgent instantly presents all channels, contact & customer information. So it’s easier to onboard new agents, and much quicker to use, too.
SmartAgent: integrated and expandable
Plug in an ever-growing list of popular tools, apps & hardware.
Can’t see your tool listed? No problem!
SmartAgent can provide bespoke plugins and integrations with your specific systems, or alternatively you can build your own!
Ready to reimagine your contact centre?
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.