Jabra is a leading global manufacturer of high quality headsets and speakers for office & contact centre, with noise cancellation and superior sound. With customer experience more important than ever before, Jabra has developed a range of digital headsets with agent efficiency and sound quality top of mind.
Real-time Audio Analysis with Jabra & SmartAgent
SmartAgent has integrated Jabra’s Engage headset range with SmartAgent & Amazon Connect, which provides real-time audio analysis to ensure optimal conversation quality. Our integration provides a highly visual way to keep quality conversations flowing, and includes:
Headset connection status
Monitoring microphone and speaker status to ensure everything is functioning correctly.
Headset microphone position status
We detect the position of the headset microphone and alert the agent if the boom arm is not close enough to their voice.
Ongoing background noise monitor
Ambient noise is detected and monitored in real-time during every call. We alert the agent if it gets too loud, or background noise starts to affect quality.
Real-time conversation quality analysis
Our app also detects conversation quality - what proportion of the call was cross-talking, or silence? This is ideal data for coaching purposes and helps your agents adapt and improve their style.
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