Understand customer sentiment and message context to deflect your email contact, whilst intelligently prioritising and routing inbound queries to the right agent, every time.
SmartAgent makes informed decisions about the reasons for contact and aims to deflect email contact away from agents.
Regardless of the language your customers and agents speak, SmartAgent translates your email communications both ways.
Our on board sentiment and contextual analysis help to prioritise response to the most urgent email enquiries.
If our bots can’t deflect the contact, we’ll give your agents the responses they need to get the job done efficiently.
Contextual tagging and sentiment analysis allow routing of email contact to the most appropriate agent.
Integrating SmartAgent with your back-end systems helps our bots and your agents to achieve first contact resolution.
We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.
We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.
The Old Milk Depot, Bacup Rd, Rossendale, BB4 7FE
03330 50 51 52