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Intelligent email management

Understand customer sentiment and message context to deflect your email contact, whilst intelligently prioritising and routing inbound queries to the right agent, every time.

Email deflection

Email deflection

SmartAgent makes informed decisions about the reasons for contact and aims to deflect email contact away from agents.

Instant translation

Instant translation

Regardless of the language your customers and agents speak, SmartAgent translates your email communications both ways.

Sentiment analysis

Sentiment analysis

Our on board sentiment and contextual analysis help to prioritise response to the most urgent email enquiries.

Canned responses

Canned responses

If our bots can’t deflect the contact, we’ll give your agents the responses they need to get the job done efficiently.

Skill-based routing

Skill-based routing

Contextual tagging and sentiment analysis allow routing of email contact to the most appropriate agent.

Fully integrated

Fully integrated

Integrating SmartAgent with your back-end systems helps our bots and your agents to achieve first contact resolution.

Supercharge your email efficiency with SmartAgent

Supercharge your email efficiency with SmartAgent

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.