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Integrated web chat, app chat and chat bots

Transform your customer care with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context.

Multi-channel & device

Multi-channel & device

Your customers can interact with you via smartphone, tablet or PC, and we can integrate chat directly into your website, apps or social.

Conversational UX

Conversational UX

We’re experts at designing conversational UX journeys that integrate with your systems and personalising sales & support.

Realtime translation

Realtime translation

We partner with numerous translation providers to enable the very best and most accurate instant chat translation service.

 Social messaging bots

Social messaging bots

Conversational journeys, merchandised rules and even secure checkout capability, across the channels of your choice!

Fully integrated

Fully integrated

Our bots are uniquely efficient because they’re bespoke to you and your systems. Seamlessly integrated with our Assist app.

1st contact resolution

1st contact resolution

We deflected almost 40% of inbound contact during 2018, with over 90% of contacts not returning on a different channel.

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent