Automate your most common contact reasons

SmartAgent’s powerful automation technologies help you give quicker answers, increasing customer satisfaction and reducing operating costs.

Reduce contact with the latest robotics tech

Our multi-channel, multilingual automation bots can deflect up to 40% of your inbound contact, utilising AI to provide instant answers to your most common contact reasons. Transform customer satisfaction with faster response times, whilst reducing mundane requests and manual tasks for your service agents.

Increase first contact resolution

Increase first contact resolution

Reduce contact

Reduce contact

Transform satisfaction

Transform satisfaction

Improve agent efficiency

Improve agent efficiency

Reduce operating costs

Reduce operating costs

Bespoke conversational UX

SmartAgent’s contact automation bots provide intelligent answers through automated, conversational user experience in multiple communication channels including voice, chat, social and email.

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Unlimited

Unlimited 24/7 response bots

Our automation technologies integrate with your own systems and introduce AI and learning capabilities to provide an intelligent service that doesn’t need a comfort break, won’t take holidays, and never sleeps.

DID YOU KNOW? Our bots can also automate online sales and upsell in multiple channels!

In the customer’s own language

SmartAgent’s chatbots are multi-channel and multilingual, allowing you to provide a truly personalised experience that surprises and delights your customers, regardless of their native tongue.

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efficiency

Reduce contact, improve efficiency

Deflect your most common, mundane contact requests, reducing manual tasks and helping your agents to focus on what really matters. Improve agent happiness whilst reducing your operating costs.

SmartAgent Automate delivers huge efficiency and CSat benefits

<span class='orange'>SmartAgent Automate</span> delivers huge efficiency and CSat benefits

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

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Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

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Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent