About Us

On a mission to reimagine the contact centre...

smartagent

We’re experts at helping businesses to supercharge contact centre efficiency.

We’re experts at helping businesses to supercharge contact centre efficiency.

SmartAgent develops products and services that increase the efficiency and reduce the operating cost of contact centres whilst improving customer satisfaction and agent happiness. We’re an authorised Amazon Connect partner and Advanced Amazon Web Services (AWS) technology partner and we deploy globally-accessible and scalable cloud contact centre platforms for voice, chat, social and email channels. Our HQ is in sunny Lancashire (UK) and we work and operate globally with a number of large enterprise clients. Our team's skills and experience enable the seamless migration of your contact centre to the cloud. We also design and build smart applications and contact centre automation software products which enable efficient contact flows including natural language understanding, robotics, and data exchange with any external system.

We’re experts at helping businesses to supercharge contact centre efficiency.

Management Team

David Hague
co-founder

David Hague

Damian Hanson
co-founder

Damian Hanson

James Wilson
director

James Wilson

Matt Cowell
Commercial Director

Matt Cowell

Emma McColm
Programme Director

Emma McColm

Rob Fox
Senior Development Manager

Rob Fox

Tom Nuttall
lead software engineer

Tom Nuttall

Sam Williams
lead software engineer

Sam Williams

Jemma Davidge
lead designer

Jemma Davidge

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Team Stats

Pizzas consumed in a week

29

Pizzas consumed in a week

Table tennis games played

127

Table tennis games played

New starters last month

4

New starters last month

Times Dave asked "Are we winning? "

112

Times Dave asked "Are we winning? "

Ready to reimagine your contact centre?

We help to supercharge customer satisfaction, transform agent happiness and reduce your operating costs.

smartagent

Contact us

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent

Request a demo

We’re specialists in delivering cloud contact centre solutions. We’d love to help you reimagine your contact centre.

smartagent