SmartAgent develops products and services that increase the efficiency and reduce the operating cost of contact centres whilst improving customer satisfaction and agent happiness. We’re an authorised Amazon Connect partner and Advanced Amazon Web Services (AWS) technology partner and we deploy globally-accessible and scalable cloud contact centre platforms for voice, chat, social and email channels. Our HQ is in sunny Lancashire (UK) and we work and operate globally with a number of large enterprise clients. Our team's skills and experience enable the seamless migration of your contact centre to the cloud. We also design and build smart applications and contact centre automation software products which enable efficient contact flows including natural language understanding, robotics, and data exchange with any external system.